Frequently Asked Questions
How do I view and print my documents?
Your documents are produced in PDF format and can be viewed and printed using the free Adobe Acrobat Reader. If you are unable to view your documents, you probably do not have Acrobat Reader installed. To download and install this free software, follow these instructions:
You may want to print this page so that you will have these instructions when you download Acrobat.
Select this link to visit the Adobe Download page, click on the version of Acrobat for your operating system. Most Windows users will want: Acrobat Reader 5.0.5 - English for Windows 95, 98, Me, NT 4.0, 2000, and XP 8.6 MB
In the Save As window, write down where the Acrobat install file will be saved and the name of that install file. Click on Save. It may take several minutes to download the install file.
Once the Acrobat install file has been saved, use Explorer to find that file. Double click on the install file and follow the installation instructions.
After Acrobat has been installed you will be able to open your estate planning documents, view them and print them.
I receive the email with my documents and they look great. When I try to print them out, all I get are a few stray letters on the pages. What's wrong?
In your Adobe Acrobat Reader, click Help then About to determine the version number. If it is not 5.0 or higher, you need to download a newer version of the reader.
The procedure to download and install Acrobat Reader is explained in the previous question.
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